Returns Policy
Return eligibility, exchanges, and refund timing for Trendline Tees orders.
Last updated: 5 April 2026
We want you to feel great in every order. If something isn’t right, this policy explains how returns, exchanges, and refunds work.
Quick overview
- Return window: Request a return within 30 days of delivery.
- Item condition: Unworn, unwashed, original condition, with tags/packaging where applicable.
- Faulty/wrong items: Contact us within 7 days with photos.
- Refund timing: Approved refunds are usually reflected within 5 - 10 business days after processing.
1) Return window and eligibility
You may request a return within 30 days of delivery.
To be eligible, items must be:
- unworn and unwashed,
- in original condition,
- and include original tags/packaging where applicable.
2) Non-returnable items
For hygiene and quality reasons, we cannot accept returns for:
- final sale or clearance items,
- gift cards,
- items that are worn, washed, altered, or damaged after delivery.
3) Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery at [email protected] with:
- your order number,
- clear photos of the issue,
- and a short description of what went wrong.
We’ll make it right with a replacement, exchange, or refund as appropriate.
4) Exchanges
If you need a different size or style, email [email protected] and we’ll confirm exchange options based on current stock.
5) Return shipping responsibility
| Return reason | Who covers return shipping |
|---|---|
| Change of mind, incorrect sizing, or preference | Customer |
| Wrong item or faulty item | Trendline Tees (reasonable return shipping costs) |
6) Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
- Approved refunds are processed to your original payment method.
- Please allow 5 - 10 business days for your bank/payment provider to complete processing.
- Original shipping charges are non-refundable unless required by law or where we made an error.
How to start a return
Email [email protected] with:
- your order number,
- the item(s) you want to return,
- the reason for return.
We’ll reply with the next steps.